Shipping policy

Last updated: September 2026

Ametra supplies precision color-measurement and quality-control instruments to businesses across a wide range of industries. This policy explains how your order is prepared, shipped, and delivered, and what to expect along the way.

Order Processing

Every instrument is inspected and calibrated by the manufacturer prior to dispatch. Orders are typically processed within 1–3 business days. Certain configurations that require additional calibration or quality testing may take slightly longer — if that applies to your order, we will let you know by email.

Orders are shipped once payment has been confirmed in full. Business days exclude weekends and U.S. federal holidays.

Shipping Methods & Delivery Estimates

All orders are shipped fully insured and trackable through established international courier networks, including FedEx and DHL Express. Your exact shipping method and cost are calculated at checkout based on the equipment ordered and your delivery address.

Typical delivery timelines run 7–15 business days from dispatch, depending on the destination and instrument. These are estimates, not guarantees — customs processing, carrier delays, weather, and other events beyond our reasonable control (including additional government inspections or checks arising from the current state of U.S.–China trade relations) can occasionally extend transit time.

Duties & Import Taxes Are Included

The price you pay at checkout is the final price. Any applicable duties and import taxes on your order are already accounted for — you will not be billed anything further on delivery.

Order Tracking

As soon as your order ships, you will receive a confirmation email with a tracking number so you can follow its progress to your door.

Delivery Requirements

Because our instruments are precision equipment, please keep the following in mind when placing an order:

  • Ship to an address where someone will be available to receive the package during business hours.
  • Some shipments require a signature on delivery; the carrier will indicate this on the tracking page.
  • Please inspect the outer packaging before signing. If it shows visible damage, note this with the carrier and contact us right away.

Damaged, Missing, or Incorrect Items

If your instrument arrives damaged, incomplete, or different from what you ordered, contact us within 7 days of delivery and we will make it right. Full details on replacements and refunds are in our Return & Refund Policy.

Lithium Battery Notice

Certain instruments contain lithium-ion batteries and are subject to applicable transportation regulations. Outbound shipments are handled by the carrier in accordance with those rules. Return shipments of such instruments must follow the ground-transport instructions provided with any Return Merchandise Authorization (RMA).

Delivery Areas

We currently ship to addresses within the United States. If you are located elsewhere and interested in our instruments, reach out to us — we are happy to discuss options.

Questions About Your Shipment?

Our support team is here to help.

Email: support@ametra.ai
Contact form: ametra.ai/pages/get-support

This Shipping Policy works together with our Terms of Service and Return & Refund Policy.